13 apk Privacy Policy – Your Data, Handled with Care

1. About This Policy

This Privacy Policy applies to all users of the 13 apk platform, including visitors who browse without registering and players who hold an active account. It covers the personal data we collect through our website, account registration process, payment transactions, customer support interactions, and any promotional activity you participate in. We are committed to handling your information responsibly and in line with applicable data protection standards in the Philippines. This policy may be updated from time to time, and the revised version will always be published on this page with an updated effective date. We encourage you to review this page periodically so you stay informed about how your data is being managed.

2. Information We Collect

When you register an account on 13 apk, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also collect copies of government-issued identification documents and proof of address to confirm your eligibility to use the platform. When you make deposits or request withdrawals, we collect payment-related information such as your chosen payment method and transaction reference numbers — we do not store full card numbers or sensitive payment credentials directly. We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players in the Philippines.

If you contact our support team, we retain records of those communications — including the content of your messages and any attachments you send — so we can provide consistent assistance and resolve disputes fairly. We may also collect information about how you interact with promotional offers, VIP programme milestones, and betting activity in aggregate form to improve our services. We do not knowingly collect personal data from individuals under the age of 21, and any account found to belong to an underage user will be closed immediately.

3. How We Use Your Information

The personal information you provide is used primarily to operate and maintain your 13 apk account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with our responsible gaming and security obligations. We use your contact details to send you account-related notifications such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Your betting and gaming activity data is used to personalise your experience on the platform, including surfacing relevant sports markets and casino game categories that match your preferences.

We may use aggregated, anonymised data about platform usage to analyse trends, improve our product features, and plan new content for the Philippines market. If you have opted in to receive promotional communications, we may use your email address or mobile number to send you information about bonuses, VIP tier updates, or new game launches — you can withdraw this consent at any time by contacting support. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. Sharing Your Information

13 apk does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict confidentiality agreements. These partners are not permitted to use your data for any purpose beyond the specific service they provide to us.

We may disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally required to do so, or if we believe disclosure is necessary to protect the rights, property, or safety of 13 apk, our players, or the public. In the event of a business transfer, merger, or acquisition, your data may be transferred to the new entity, and you will be notified of any material changes to how your data is handled as a result. We will never share your data with third parties for purposes unrelated to the operation of the 13 apk platform without your explicit consent.

5. Data Storage and Security

Your personal data is stored on secure servers with access restricted to authorised personnel only. We use industry-standard encryption protocols to protect data in transit and at rest, and we conduct regular security reviews to identify and address potential vulnerabilities. Passwords are stored using one-way hashing and are never accessible in plain text by any member of our team. While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your 13 apk account and to enable any additional security features available in your account settings.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymised. If you request account closure, we will process your request in accordance with our data retention obligations and confirm the outcome by email.

6. Your Rights

As a player based in the Philippines, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your data where we are not legally required to retain it. You may also withdraw your consent to receive promotional communications at any time without affecting the lawfulness of processing carried out before your withdrawal. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request.

We will respond to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request. In cases where we are unable to fulfil a request — for example, because we are legally required to retain certain records — we will explain the reason clearly. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in the Philippines.

7. Cookies and Tracking

13 apk uses cookies and similar tracking technologies to keep you logged in to your account, remember your preferences, and analyse how the platform is used so we can make improvements. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most popular and where players encounter difficulties, allowing us to prioritise improvements that benefit the most users. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of your account.

We do not use third-party advertising cookies or share your browsing data with external advertising networks. Any tracking we carry out is solely for the purpose of operating and improving the 13 apk platform for players in the Philippines. For more information about the specific cookies we use and how to manage them, please contact our support team.

8. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach the 13 apk team by email at [email protected]. For questions about responsible gaming tools and account limits, visit the Responsible Gaming page. For general platform questions, the FAQ page is the fastest way to find answers. We are committed to responding to all privacy-related enquiries promptly and transparently.